If your order has not yet been processed by us, it may be possible to replace incorrectly ordered colours or change the address. Please get in touch with our Customer Services team on nailberry@nailberry.co.uk as soon as possible to discuss. Once your order has been processed in our warehouse, we are, unfortunately, unable to change it.

If you wish to cancel your order before it has been despatched, please get in touch with our Customer Services team on nailberry@nailberry.co.uk as soon as possible. If your order is already in transit, we are, unfortunately, unable to cancel it. In this case, you will need to return your order to us - please see our Returns Policy page for more information.

Please get in touch with our Customer Services team on nailberry@nailberry.co.uk, providing photos of the despatch note that came inside your delivery box and/or broken products. Please also advise us of your order number and, if applicable, which products are broken.

A full list of our current retail, nail salon and spa partners can be found on our Stockists page.

Standard UK shipping takes approximately three working days. A priority delivery service, which takes approximately two working days, is also available.

When your order is fulfilled, a shipping confirmation email will be sent to you. This email contains a link to track your order.

Please get in touch with our Customer Services team on nailberry@nailberry.co.uk, providing your order number.

If for any reason you are not entirely satisfied, you may return any item in its original condition for a refund within 14 working days from delivery.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

For full details on our returns, refunds and exchange policy, CLICK HERE.

If possible, please return your items in their original packaging. Inside the box, please include a note with the following details:

• Your order number
• Your email address
• The reason you are returning the polish
• If applicable, which shade you would like to exchange it for

Please send your return to:

NBY London Ltd
Studio 5.17
Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

Please retain your proof of postage for future record.

For full details on our returns, refunds and exchange policy, CLICK HERE.

For very weak, fragile or damaged nails, we recommend The Cure nail hardener – our most intensive targeted nail treatment designed to reduce brittleness and restore visibly harder, better-conditioned nails.

Acai Nail Elixir is ideal for dry nails prone to breakage, flaking or ridges. This 5-in-1 treatment helps hydrate and strengthen while providing a sheer nude base coat that conceals ridges.

If nails are starting to appear weak or you want to maintain nail health and prevent breakage, choose Strengthen & Breathe – a strengthening base with a subtle off-white tint that’s also lovely worn alone.

When used with our base and top coats, L’Oxygéné polish typically lasts around one week (7 days), depending on nail condition and daily activities.

For best results:

1. Apply one thin layer of your chosen Base Coat and allow to dry fully (2–3 mins).
2. Apply one thin layer of L’Oxygéné Nail Colour. Once dry, add a second thin layer.
3. Finish with a layer of your chosen Top Coat.

Total manicure dry time is approx. 15 minutes. To speed up drying, add a drop of Dash & Dry Oil to each nail.

Each layer (base, colour, top coat) is touch-dry in around 2–3 minutes. We recommend allowing 10–15 minutes for your full manicure to dry completely.

Yes — Nailberry nail colours can be used with other brands’ base and top coats.

Store your polishes, base and top coats in a cool environment (a fridge is ideal). Avoid high temperatures and direct sunlight as this can thicken the formula. Always clean the bottle neck after each use and close the cap tightly to prevent drying.

We recommend using your Nailberry polish within 24 months of opening.

While any staining will be temporary, for deeper or vibrant shades we recommend wearing a base coat to protect the nails.

No — our L’Oxygéné Nail Colours are regular polish formulas and do not require UV/LED lamps.

No — all Nailberry products are free from HEMA.

Our polishes contain Acrylates Copolymer.

We do not use sensitising monomers associated with gel systems. Instead, we use non-sensitising oligomers (larger molecules), allowing us to meet strict safety standards. Full ingredients can be found on each product page.

Full ingredient lists are included on each product page on our website.

Our polishes are very popular with expectant mothers. However, as no specific testing has been conducted on pregnancy use, we recommend seeking medical advice if unsure.

Our polishes are Halal certified as they are free from alcohol and animal-derived ingredients. You can view our certificate on our Certifications page.

Water-vapour permeability is not part of the Halal certification itself, but our formula is scientifically proven to allow water-vapour penetration. This may support personal decisions when wearing nail colour for prayers.

Our products have not been specifically tested for use during chemotherapy. We recommend seeking guidance from a medical professional before use.

Our oxygenated formula creates a breathable film that allows oxygen and moisture to pass through, respecting the natural physiology of the nail.

Independent testing shows our formula provides significantly higher water and oxygen permeability versus regular polish, helping nails stay healthier over time.

12-free means our formulas exclude 12 potentially harmful or unnecessary ingredients commonly found in nail polishes, including: camphor, formaldehyde, toluene, DBP, parabens, alcohol and animal derivatives. This supports nail health, wellbeing and inclusivity.

All Nailberry colours, base and top coats can be removed with regular acetone-free remover. For best results, we recommend our bi-phase nail colour remover CLEAN, enriched with Muscat Rose Tree Oil and AHAs to nourish and rejuvenate nails while removing polish effectively.

We are committed to reducing our impact on the environment across everything we do. All Nailberry products are 100% Vegan and Cruelty-Free, and free from animal-derived ingredients. We never test on animals.

Our lab partner holds Platinum Ecovadis status (top 1% globally) and our formulas are COSMOS certified for environmentally-friendly production standards.

We minimise plastic use and primarily use recyclable glass packaging. Orders ship in recyclable cardboard with paper packing. We encourage customers to reuse or recycle all packaging materials once finished.